Manage Orders on Amazon: Daily Workflow, Order Statuses and Fixes

To manage orders on Amazon, open 'Seller Central', go to 'Orders' > 'Manage Orders', and check the tabs corresponding to different statuses: 'Pending', 'Unshipped' (pack and ship), 'Shipped' (track), and 'Cancelled' (adjust stock). For orders that you fulfill yourself, confirm the shipment-including the courier service and tracking number-before the 'ship-by' date. FBA orders are shipped by Amazon. This guide explains daily operations, the meaning of each status, how Indian fulfillment models impact your workload, and how to resolve issues if orders get stuck.

Read Also : Amazon FBA for Beginners: Costs, Setup and Whether It Fits You

Daily Workflow for Amazon Order Processing

Amazon order processing for seller-fulfilled orders follows the same loop every day. Amazon’s own guide to seller-fulfilled orders describes the core steps. This routine builds on them:

1. Start with the Unshipped tab. Sort by ship-by date so the oldest deadline comes first
2. Look at Pending, but do nothing. Amazon is still verifying payment. You cannot ship the order or message the buyer until it becomes Unshipped.
3. Check stock before packing. If the item is missing or damaged, cancel early. A cancellation you start counts toward your cancellation rate. One the buyer requests through their own account does not .
4. Print and sort labels. Crop the shipping labels and group them by SKU so your packer walks the shelves once. Barmeto’s label cropper crops marketplace label PDFs in bulk and prints them with a SKU-wise pick list.
5. Hand over the parcel and confirm shipment. Select the order in Unshipped, choose Confirm Shipment(s), and enter the carrier and tracking number.
6. Close the day with messages. Reply to buyers (Amazon suggests within 24 hours) and process cancellation requests for orders that haven’t shipped.

Amazon Order Statuses and What Each Asks You to Do

Manage Orders groups every order into four statuses, as described in Amazon’s seller guide.

Amazon reportedly holds new orders for about 30 minutes so buyers can cancel. For FBA orders, Amazon moves the order from Unshipped to Shipped itself, so you don’t confirm anything .

How Your Fulfilment Model Changes the Work?

India-based sellers commonly use three models, as summarised by iCarry, a logistics provider.

Under Easy Ship, charges depend on weight and delivery zone and are deducted from your settlement. Under Self Ship, your delivery metrics depend heavily on your courier’s performance.

Common Order Problems and Fixes

That 7-day rule comes from Amazon’s US-store guide. I couldn’t load the Amazon.in help page (G28141), so check the exact window in your own Seller Central.

Metrics That Reflect How Well You Manage Orders

Two seller-fulfillment metrics reflect daily order handling. The 'Late Shipment (Dispatch) Rate' is the proportion of orders confirmed after the expected ship date. The 'Pre-fulfillment Cancellation Rate' is the proportion of orders that you cancel prior to shipment. Commonly cited targets are less than 4% and less than 2.5%, respectively. Please verify the current limits within your Amazon.in account underPerformance' > 'Account Health'.

Costs also vary. Media reports indicate that Amazon India has introduced a graded cancellation fee-ranging from 2% to 10% of the order value-for sellers using 'Easy Ship' and 'Self Ship' services. Before relying on this information, please check the fee schedule in Seller Central.

Track Profit, Not Only Order Count

A full Unshipped tab doesn’t mean you’re earning. Fees, returns and product cost can turn a busy SKU into a loss. Upload your marketplace payment sheet, add product cost, and review results SKU by SKU. Barmeto’s Profit & Loss tool splits your catalogue into profit-making and loss-making SKUs, by SKU and by month.

Read Next : Selling Products on Amazon India: Setup to First Order, Explained

Frequently Asked Questions